FAQ library
I’m a new Culligan customer. How do I read my invoice?
Each month, you will receive your digital invoice via the email address you provided, several days before the first of the month.
If you have additional questions, you can contact our Accounts Receivable department at (939) 225-7978.
Where can I obtain Culligan’s Employer Identification Number (EIN) or a copy of Culligan’s W-9 form?
You may request this by emailing: collections.pr@culligan.com.
If you have additional questions, you can contact our Accounting department at (939) 225-7978.
How do I update my account information (addresses, contact details, purchase order updates, etc.)?
You can request updates or changes to your account via email at service.pr@culligan.com. Purchase orders can be sent to collections.pr@culligan.com.
For additional questions, contact our Accounts Receivable department at (939) 225-7978.
How do I set up automatic or electronic payments?
Setting up automatic payments is easy. To arrange ACH or credit card payments, please contact Accounts Receivable at (939) 225-7978.
My organization uses a third-party billing portal for supplier invoices. Can Culligan send my invoices through a portal?
Yes, Culligan can use third-party billing portals to send invoices. To get started, please contact our Accounting department at (939) 225-7978, Once the required form is completed, Culligan will coordinate with your portal’s main contact to finalize the process.
Where should I mail my payment?
Please send your check to:
Culligan
P.O. Box 9020096
San Juan, PR 00902-0096
I’m enrolled in automatic payments. Will I still receive an invoice?
Yes. You will receive an invoice by email approximately one week before your credit card is charged on the first day of the month. The invoice can be sent to multiple recipients within your organization.
To ensure proper delivery to your inbox, please add noreply@mail.authorize.net to your address book.
You will also receive an email notification on the first day of your billing cycle, confirming your credit card charge as per the emailed invoice.
If you need to update your billing information, change the credit card on file, or adjust invoice recipients, contact Customer Service by email or call (939) 225-7978.
I’m enrolled in electronic payments. When will my credit card be charged?
Your credit card will be charged on the first day of each month. If you are billed quarterly or annually, the charge will occur on the first day of the first month of your billing cycle.
To update your billing information or change the card on file, please call (939) 225-7978, to speak with a Customer Service representative.
What do the charges on my invoice mean?
For a detailed explanation of your invoice charges, please call (939) 225-7978. Our team will be happy to assist you.
How can I request a copy of a current or past invoice?
To request invoice copies, email collections.pr@culligan.com. Be sure to include your account number, the month and year of the invoice(s), and the email address where you would like them sent.
Why is the balance on my first invoice different from my contract?
Culligan invoices monthly. As a result, your first invoice may include a partial month (stub period) charge, which is prorated. It may also include a one-time installation and setup fee, listed as “Installation Fee” on your invoice.
My business is closing or moving, do I need to notify Culligan?
If your business is moving, Culligan would be happy to relocate your cooler to your new facility. Click here to notify Culligan.
If your business is closing, please call (939) 225-7978 to speak with a Customer Care Representative.
Why is there a past due balance on my invoice?
A past due balance appears if payment is late or has not been received. If you made a payment after the due date, your current invoice may have been generated before your payment was processed.
If you have questions about your balance, email collections.pr@culligan.com or contact Accounts Receivable at (939) 225-7978.
Can I update the unit locations listed on my invoice?
If you need to update a unit location on your invoice, please contact Accounts Receivable at (939) 225-7978. The updated location will appear on your next invoice.
My organization is tax-exempt. Why am I being charged tax?
If you are being charged tax in error, please contact Accounts Receivable at (939) 225-7978, so we can update your tax-exempt status.
My business is moving or closing. Do I need to notify Culligan?
If your business is moving, Culligan can relocate your dispenser to your new location. Contact our Customer Service department at (939) 225-7978.
If your business is closing, please call Customer Service at (939) 225-7978.
What is my contract end date?
To find out your contract end date, please call our Customer Service department at (939) 225-7978.
Where can I get a copy of my contract?
Call our Customer Service department at (939) 225-7978, to request a copy.
I want to upgrade or change my water coolers. Who should I contact?
For equipment upgrades or changes, please contact our Sales department at (939) 225-7978.
I want to add or remove water coolers from my account. Who should I contact?
To add a cooler, contact Sales at (939) 225-7978.
To remove a cooler, contact Customer Service at (939) 225-7978.
Where can I get a copy of Culligan’s Certificate of Insurance?
Culligan can provide a specific COI upon request. Please allow 2–4 business days for processing. Contact Accounting at (939) 225-7978.
I need Culligan to complete vendor registration forms, safety forms, etc.
Send the required forms to accounting.pr@culligan.com. Culligan will complete and return them.
What are my payment options?
Culligan makes providing fresh water to your office as simple as possible, offering electronic and ACH payments for your convenience.
How do I keep my Culligan machine clean in between preventive maintenance service calls?
While many of our machines have antibacterial surface protection, it is important to regularly clean your Culligan machine’s surface to help prevent the spread of germs and viruses. We recommend wiping the entire surface of your Culligan machine, paying special attention to the dispense area and buttons, with a nonabrasive disinfecting household cleaning spray or wipe.
How often does Culligan change my filters?
The frequency your filter(s) are changed is determined by the type of water cooler and filter(s) you are using. However, Culligan will typically change your filter(s) once every 12 months.
Who can I speak to about moving my cooler to a different facility or to a different location within my facility?
If you need your cooler moved, Culligan will send a trained technician to move your cooler properly. Additional fees may apply. Please click here to create a request.
Why is the light on my water cooler blinking?
The light on your water cooler blinks when the UV light is sanitizing the water inside your tank.
Why is my water cooler beeping?
Some Culligan water coolers are equipped with leak detection. The leak detection may have detected moisture in the bottom of the water cooler. This is often caused by an overflowing drip tray, or excess condensation in the water cooler. Troubleshooting instructions are below:
- Unplug the water cooler.
- Remove the drip tray and front panel.
- Wipe the bottom of the cooler with a paper towel.
- Let air dry for 30 minutes.
- Plug the water cooler back in.
If your water cooler is still beeping, please click here to request service.
My drip tray is overflowing or draining water, what should I do?
Drip trays on most Culligan water coolers are not drains and may need to be emptied periodically.
My water cooler has slow flow when dispensing water or is not dispensing water at all, what should I do?
Please follow the steps below to troubleshoot your water cooler:
- Check to see if water will come out of your sink to ensure the water to the building has not been shut off.
- Check the water line (the tubing connected to the water cooler) to ensure the line is not pinched.
- Check the ball valves (the valves along the water line) to ensure they are in the “on” position; the switch should be parallel to the water line.
- Try again to dispense water from the water cooler.
If your water cooler is still not dispensing water, please click here to request service.
Who can I speak to about moving my cooler to a different facility or to a different location within my facility?
If you need your cooler moved, Culligan will send a trained technician to move your cooler properly. Additional fees may apply. Please click here to create a request.
My water cooler is not cooling water, what should I do?
Please follow the steps below to troubleshoot your water cooler:
- Check the outlet to ensure your water cooler is plugged in, and make sure the outlet is working.
- If the water cooler is used by multiple people in succession, the cold water tank may not be filled with water at optimal temperature. Wait 15 – 20 minutes and check the cold water again.
If your water cooler still does not dispense cold water, please click here to request service.
My water cooler is not heating water, what should I do?
Please follow the steps below to troubleshoot your water cooler.
- Check the outlet to ensure your water cooler is plugged in, and make sure the outlet is working.
- If the water cooler is used by multiple people in succession, the hot water tank may not be filled with water at optimal temperature.
If your water cooler still does not dispenser hot water, please click here to request service.
There are black specs in my water, do I need to be worried?
No, you do not need to be worried. At times, activated carbon residue from the filter may appear in your water. To resolve, please flush your filters by filling and discarding a gallon of water.
If there are still specs in your water, please click here to request service.
My water has an off taste, what should I do?
Please follow the steps below to flush your filter(s). If your water still has an off taste, please click here to request service.
- Check the outlet and make sure your cooler is plugged in, and make sure the outlet is working.
- Flush the filters by filling and discarding a gallon of water from your cooler.
How are bottleless water dispensers installed?
Typically, installing a Culligan water system is as easy as installing a coffeemaker or ice maker. Our certified, insured, and highly-trained service professionals install coolers with virtually no disruption to your facility – typically in less than an hour.
I have well water, can Culligan purify my drinking water?
In the U.S., water with TDS of 400 ppm (parts per million) often has a detectable “off” odor or taste. Culligan recommends reverse osmosis filtration for customers who rely on well water or have tap water with TDS levels of 400 ppm or higher.
Will a Culligan filtered water cooler remove fluoride from my water?
Culligan’s standard 5-step carbon filtration does not remove fluoride from tap water. However, reverse osmosis filtration does remove fluoride, and is optional on most Quench water coolers. The choice is yours!
My municipal water service has issued a “boil advisory.” Can I still use my Culligan machine?
A boil advisory or alert is often issued when levels of microbial contaminants in the main water supply are at unsafe levels. You should stop using your Culligan machine for the period of the boil alert. Please shut off water to the machine by turning the valve to the OFF position and unplugging the machine from the electrical outlet.
Follow all instructions issued by your state or local authorities. When the boil advisory has been lifted, Culligan will service your machine, including sanitizing the tanks and replacing the filter, to ensure that the unit has not been affected by microbial contamination.
Will switching to Culligan increase our water and electric bills?
Municipal water is typically only 20 gallons per penny. It’s by far your least expensive utility. Adding filtered coolers usually will not change your water bill by more than 25 cents TOTAL per month, or less than $3.00 for the entire year! The electrical usage is equivalent to energy usage of bottled water coolers, which is approximately $3.50/month.
How do I keep my Culligan machine clean in between Preventive Maintenance service calls?
While many of our machines have antibacterial surface protection, it is important to regularly clean your Culligan machine’s surface to help prevent the spread of germs and viruses. We recommend wiping the entire surface of your Culligan machine, paying special attention to the dispense area and buttons, with a nonabrasive disinfecting household cleaning spray or wipe.
I am not currently a Culligan customer; can I sign up for just the Office coffee service?
Unfortunately, no. We offer Culligan office coffee brewers and supplies only in combination with a Culligan filtered water cooler, sparkling water dispenser, and/or ice machine. This is so we can guarantee that the water that goes into your brewer is as clean and great-tasting as possible. One of our Culligan Water Experts would be happy to help you make us your one-stop-shop for water, ice, and coffee.
Will I be exposed to unsafe levels of mercury from the UV light bulbs used in UV sanitization?
No, Culligan takes the proper precautions to prevent any exposure to mercury. While UV light bulbs do contain low levels of mercury vapor, the mercury vapor is isolated from exposure by a lamp envelope and a lamp sleeve and is not released while the bulb is in use. The energy from the UV light interacts with the mercury vapor to kill germs. The only possible exposure to the mercury vapor would be when the lamp envelope and lamp sleeve are broken. To prevent the UV light bulbs from breaking, our service technicians replace the UV light bulbs once a year during the preventative maintenance routine.
Will switching to Culligan increase our water and electric bills?
Municipal water is typically only 20 gallons per penny. It’s by far your least expensive utility. Adding filtered coolers usually will not change your water bill by more than 25 cents TOTAL per month or less than $3.00 for the entire year! The electrical usage is equivalent to energy usage of bottled water coolers, which is approximately $3.50/month.
What is Reverse Osmosis?
Reverse Osmosis (RO) is a water purification technology that removes dissolved solids from drinking water. Dissolved solids are small organic and inorganic particles that are suspended in water. Dissolved solids vary by location, but include chemicals like salts, calcium, and phosphates. Water with high total dissolved solids (TDS) levels often appear cloudy and can have “off” odors. Culligan recommends reverse osmosis filtration for customers who rely on well water or have tap water with TDS levels of 400 ppm or higher. RO technology is optional on all coolers. All RO-equipped water coolers require a drain line.
What are my payment options?
Culligan makes every aspect of supplying your office with fresh water as easy as possible. This includes offering ACH or electronic payments so that you can set up payment and forget it.
Is Culligan really that much better than bottled water?
Absolutely. The cost, convenience, and environmental savings are substantial and grow exponentially over time. And Culligan uses state-of-the-art technologies, such as UV sanitization, 5-stage carbon filtration, and reverse osmosis, to ensure that Culligan filtered water coolers provide the cleanest, healthiest, best tasting water available.
Is Culligan really a green office water solution?
You bet. Traditional water delivery services rely on 5-gallon plastic jugs. In just one year, the manufacturing of those plastic jugs, the process of bottling the water, and then trucking it to you
- Uses 140 million kilowatt hours of electricity
- Burns 6 million gallons of fuel
- Dumps 70 million pounds of plastic waste into landfills
- Wastes millions of gallons of water
Culligan filtered water coolers, on the other hand, have a positive impact. Replacing just one traditional 5-gallon jug cooler is the greenhouse gas equivalent of planting up to 120 trees each year.
How do I know what the cost savings will be?
Culligan is much less expensive than traditional bottled systems. Consider the costs of managing your bottled water inventory. It adds up fast, especially if you have multiple bottled water units. To get some hard numbers, try our cost calculator. If you’d like more detail, please contact a sales representative for a free quote.
How are bottleless water dispensers installed?
Typically, installing a Culligan water system is as easy as installing a coffeemaker or ice maker. Our certified, insured and highly-trained service professionals install coolers with virtually no disruption to your facility – typically in less than an hour.
Does Culligan service local residences as well as businesses?
Culligan does not rent or service water filtration systems for residences at this time. However, we have several water coolers available for sale.
Can a Culligan water system be installed in a spot that isn’t adjacent to a water source?
Almost every building has a water source that can be tapped for a Culligan water system. It does not have to be adjacent to the cooler location. Culligan coolers can be installed wherever there is water within 200 feet.